.support-page{min-height:100vh;background:#f8f9fa;padding-top:80px}.support-header{background:#fff;padding:2.5rem 0 2rem;text-align:center;color:#333;margin-bottom:2rem;border-bottom:1px solid #e2e8f0}.support-icon{margin:0 auto 1rem;opacity:.9;color:#4a5568}.support-header h1{font-size:2rem;font-weight:700;margin:0 0 .5rem;color:#1a202c}.support-subtitle{font-size:1rem;opacity:.9;margin:0 0 1.5rem;color:#4a5568}.search-bar{max-width:500px;margin:0 auto;position:relative;display:flex;align-items:center;background:#fff;border-radius:50px;padding:.6rem 1.2rem;box-shadow:0 2px 12px #0000001a}.search-bar svg{color:#718096;margin-right:.75rem}.search-bar input{flex:1;border:none;outline:none;font-size:.95rem;color:#333}.content-card{background:#fff;border-radius:12px;padding:2rem;margin-bottom:2rem;box-shadow:0 2px 12px #00000014}.quick-actions{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:1rem;margin-bottom:2rem}.action-card{background:#fff;border-radius:10px;padding:1.5rem;text-align:center;text-decoration:none;transition:transform .2s,box-shadow .2s;box-shadow:0 2px 8px #00000014}.action-card:hover{transform:translateY(-3px);box-shadow:0 4px 16px #0000001f}.action-icon{font-size:2rem;margin-bottom:.75rem}.action-card h3{color:#1a202c;font-size:1.1rem;margin:0 0 .25rem}.action-card p{color:#666;font-size:.875rem;margin:0}.faq-container{margin-bottom:2rem}.section-title{color:#1a202c;font-size:1.5rem;font-weight:700;margin-bottom:1.5rem;text-align:center}.faq-category{margin-bottom:2rem}.category-title{color:#333;font-size:1.2rem;font-weight:600;margin-bottom:.75rem;display:flex;align-items:center;gap:.6rem}.category-icon{font-size:1.4rem}.faq-list{background:#f7fafc;border-radius:10px;padding:.75rem}.faq-item{margin-bottom:.5rem}.faq-item:last-child{margin-bottom:0}.faq-question{width:100%;background:#fff;border:none;padding:1rem 1.25rem;text-align:left;font-size:.95rem;font-weight:600;color:#333;cursor:pointer;border-radius:8px;display:flex;justify-content:space-between;align-items:center;transition:background .2s}.faq-question:hover{background:#f7fafc}.faq-question.expanded{background:linear-gradient(135deg,var(--primary) 0%,var(--primary-dark) 100%);color:#fff}.faq-toggle{font-size:1.5rem;font-weight:300;color:inherit}.faq-answer{padding:1rem;color:#4a5568;line-height:1.6;font-size:.9rem;animation:slideDown .3s ease}@keyframes slideDown{0%{opacity:0;transform:translateY(-10px)}to{opacity:1;transform:translateY(0)}}.contact-support-section{background:#fff;padding:2rem;border-radius:10px;text-align:center;margin-top:2rem;border:1px solid #e2e8f0}.contact-support-section h2{color:#1a202c;font-size:1.5rem;margin-bottom:.5rem}.contact-methods{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:1.5rem;margin-top:1.5rem}.contact-method{background:#fff;padding:1.5rem;border-radius:10px;box-shadow:0 2px 8px #0000000f}.contact-method svg{color:#718096;margin-bottom:.75rem}.contact-method h3{color:#333;font-size:1.1rem;margin:.5rem 0}.contact-method p{color:#666;margin-bottom:.75rem;font-size:.9rem}.contact-btn{background:linear-gradient(135deg,var(--primary) 0%,var(--primary-dark) 100%);color:#fff;border:none;padding:.6rem 1.2rem;border-radius:8px;font-weight:600;font-size:.9rem;cursor:pointer;text-decoration:none;display:inline-block;transition:transform .2s}.contact-btn:hover{transform:scale(1.05)}.info-section{margin-bottom:2rem;padding-bottom:2rem;border-bottom:1px solid #e2e8f0}.info-section:last-child{border-bottom:none}.info-section h2{color:#1a202c;font-size:1.4rem;margin-bottom:.75rem;display:flex;align-items:center;gap:.6rem}.info-section.center{text-align:center}.feature-list{list-style:none;padding:0;margin:1.5rem 0}.feature-list li{padding:.75rem 0 .75rem 2rem;position:relative;color:#4a5568;line-height:1.6}.feature-list li:before{content:"✓";position:absolute;left:0;color:var(--primary);font-weight:700;font-size:1.2rem}.shipping-options-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(280px,1fr));gap:1.5rem;margin:2rem 0}.shipping-option-card{background:#fff;border:2px solid #e2e8f0;border-radius:12px;padding:1.5rem;position:relative;transition:all .3s}.shipping-option-card:hover{border-color:var(--primary);transform:translateY(-5px);box-shadow:0 8px 20px #0000001a}.shipping-option-card.popular{border-color:var(--primary);box-shadow:0 4px 15px #00000014}.popular-badge{position:absolute;top:-12px;right:20px;background:linear-gradient(135deg,var(--primary) 0%,var(--primary-dark) 100%);color:#fff;padding:.4rem 1rem;border-radius:20px;font-size:.85rem;font-weight:600}.option-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:1rem;padding-bottom:1rem;border-bottom:1px solid #e2e8f0}.option-header h3{color:#333;font-size:1.3rem;margin:0}.price{color:#1a202c;font-size:1.5rem;font-weight:700}.detail-item{display:flex;align-items:center;gap:.5rem;color:#666;margin-bottom:1rem}.discount-info{background:#f7fafc;padding:.75rem;border-radius:8px;margin-top:1rem;font-size:.9rem;color:#4a5568}.countries-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:1.5rem;margin:2rem 0}.country-card{background:#f7fafc;padding:1.5rem;border-radius:12px;text-align:center}.country-card h4{font-size:1.2rem;margin:0 0 .5rem}.delivery-time{color:#666;font-size:.9rem;margin-top:.5rem}.info-box{background:#f7fafc;border-left:4px solid var(--primary);padding:1.25rem;border-radius:8px;margin:1.5rem 0}.info-box.warning{background:linear-gradient(135deg,#ffc1071a,#ff98001a);border-left-color:#ff9800}.info-box.success{background:linear-gradient(135deg,#4caf501a,#388e3c1a);border-left-color:#4caf50}.cta-button{background:linear-gradient(135deg,var(--primary) 0%,var(--primary-dark) 100%);color:#fff;border:none;padding:1rem 2rem;border-radius:8px;font-size:1rem;font-weight:600;cursor:pointer;text-decoration:none;display:inline-block;transition:transform .2s,box-shadow .2s;margin:.5rem}.cta-button:hover{transform:translateY(-2px);box-shadow:0 4px 15px #00000026}.cta-button.secondary{background:#fff;color:#1a202c;border:2px solid #e2e8f0}.cta-button.secondary:hover{background:#f7fafc}.contact-grid{display:grid;grid-template-columns:1.5fr 1fr;gap:3rem}.contact-form-section h2,.contact-info-section h2{color:#10b981;font-size:1.8rem;margin-bottom:1rem}.contact-form{margin-top:2rem}.form-row{display:grid;grid-template-columns:1fr 1fr;gap:1rem}.form-group{margin-bottom:1.25rem}.form-group label{display:block;color:#333;font-weight:600;margin-bottom:.4rem;font-size:.9rem}.form-group input,.form-group select,.form-group textarea{width:100%;padding:.65rem;border:2px solid #e2e8f0;border-radius:8px;font-size:.95rem;transition:border-color .2s}.form-group input:focus,.form-group select:focus,.form-group textarea:focus{outline:none;border-color:var(--primary)}.submit-btn{background:linear-gradient(135deg,var(--primary) 0%,var(--primary-dark) 100%);color:#fff;border:none;padding:.75rem 1.5rem;border-radius:8px;font-size:.95rem;font-weight:600;cursor:pointer;display:flex;align-items:center;gap:.5rem;transition:transform .2s}.submit-btn:hover:not(:disabled){transform:translateY(-2px)}.submit-btn:disabled{opacity:.6;cursor:not-allowed}.success-message{background:#4caf50;color:#fff;padding:1rem;border-radius:8px;margin-bottom:1.5rem}.contact-methods-vertical{display:flex;flex-direction:column;gap:1.5rem}.contact-method-card{background:#f7fafc;padding:1.5rem;border-radius:12px}.method-icon{color:#718096;margin-bottom:.75rem}.contact-method-card h3{color:#333;font-size:1.2rem;margin:.5rem 0}.contact-link{color:var(--primary);font-weight:600;text-decoration:none;border:none;background:none;cursor:pointer;padding:0}.contact-link:hover{text-decoration:underline}.business-hours{background:#fff;padding:1.5rem;border-radius:12px;margin-top:1.5rem}.hours-list{margin-top:1rem}.hours-item{display:flex;justify-content:space-between;padding:.5rem 0;border-bottom:1px solid #e2e8f0}.hours-item:last-child{border-bottom:none}.quick-links-box{background:#fff;padding:1.5rem;border-radius:12px;margin-top:1.5rem}.quick-links-box h3{color:#333;margin-bottom:1rem}.quick-links-box a{display:block;color:var(--primary);text-decoration:none;padding:.5rem 0;font-weight:500}.quick-links-box a:hover{text-decoration:underline}.track-search-section{text-align:center;padding:2rem 0}.track-form{max-width:700px;margin:2rem auto 0}.track-button{background:linear-gradient(135deg,var(--primary) 0%,var(--primary-dark) 100%);color:#fff;border:none;padding:1rem 2rem;border-radius:8px;font-size:1rem;font-weight:600;cursor:pointer;display:flex;align-items:center;gap:.5rem;margin:0 auto;transition:transform .2s}.track-button:hover:not(:disabled){transform:translateY(-2px)}.help-text{color:#666;font-size:.9rem;margin-top:1rem}.tracking-results{margin-top:3rem;padding:2rem;background:#f7fafc;border-radius:12px}.tracking-header{display:flex;justify-content:space-between;align-items:center;padding-bottom:2rem;border-bottom:2px solid #e2e8f0;margin-bottom:2rem}.tracking-status{display:flex;align-items:center;gap:1rem}.tracking-status h3{color:#333;font-size:1.5rem;margin:0 0 .5rem}.status-badge{display:inline-block;padding:.4rem 1rem;border-radius:20px;font-size:.9rem;font-weight:600}.status-badge.in-transit{background:#e3f2fd;color:#1976d2}.tracking-estimate{text-align:right}.tracking-estimate .label{display:block;color:#666;font-size:.9rem;margin-bottom:.25rem}.tracking-estimate .date{color:#1a202c;font-size:1.3rem;font-weight:700}.tracking-timeline{margin:2rem 0}.timeline-item{display:flex;gap:1rem;padding:1rem 0;position:relative}.timeline-item:before{content:"";position:absolute;left:15px;top:50px;bottom:-20px;width:2px;background:#e2e8f0}.timeline-item:last-child:before{display:none}.timeline-marker{width:32px;height:32px;background:#e2e8f0;border-radius:50%;display:flex;align-items:center;justify-content:center;color:#999;font-weight:700;flex-shrink:0}.timeline-item.completed .timeline-marker{background:linear-gradient(135deg,var(--primary) 0%,var(--primary-dark) 100%);color:#fff}.timeline-item.active .timeline-marker{background:#4caf50;color:#fff;animation:pulse 2s infinite}@keyframes pulse{0%,to{transform:scale(1)}50%{transform:scale(1.1)}}.timeline-content h4{color:#333;margin:0 0 .25rem}.timeline-content p{color:#666;font-size:.9rem;margin:0}.tracking-details{background:#fff;padding:1.5rem;border-radius:12px;margin:2rem 0}.detail-row{display:flex;justify-content:space-between;padding:.75rem 0;border-bottom:1px solid #e2e8f0}.detail-row:last-child{border-bottom:none}.detail-label{color:#666;font-weight:600}.detail-value{color:#333;display:flex;align-items:center;gap:.5rem}.order-items-section{background:#fff;padding:1.5rem;border-radius:12px;margin:2rem 0}.order-items-section h4{color:#333;margin-bottom:1rem}.order-item-row{display:flex;align-items:center;gap:1rem;padding:1rem;background:#f7fafc;border-radius:8px;margin-bottom:.5rem}.item-name{font-weight:600;color:#333}.item-details{color:#666;font-size:.9rem}.tracking-actions{display:flex;gap:1rem;justify-content:center;margin-top:2rem}.tracking-help{margin-top:3rem;text-align:center}.tracking-help h3{color:#1a202c;font-size:1.8rem;margin-bottom:2rem}.help-cards{display:grid;grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:1.5rem}.help-card{background:#fff;padding:1.5rem;border-radius:12px;text-align:left}.help-card h4{color:#333;font-size:1.1rem;margin:0 0 .5rem}.help-card p{color:#666;font-size:.9rem;margin-bottom:1rem}.help-card a{color:var(--primary);font-weight:600;text-decoration:none}.help-card a:hover{text-decoration:underline}.policy-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(300px,1fr));gap:2rem;margin:2rem 0}.policy-card{padding:2rem;border-radius:12px;text-align:center}.policy-card.eligible{background:linear-gradient(135deg,#4caf501a,#388e3c1a);border:2px solid #4caf50}.policy-card.not-eligible{background:linear-gradient(135deg,#f443361a,#d32f2f1a);border:2px solid #f44336}.policy-card svg{margin-bottom:1rem}.policy-card.eligible svg{color:#4caf50}.policy-card.not-eligible svg{color:#f44336}.policy-card h3{margin:0 0 1rem}.policy-card ul{text-align:left;margin:0;padding:0 0 0 1.5rem}.policy-card li{margin-bottom:.5rem;color:#4a5568}.steps-container{margin:2rem 0}.step{display:flex;gap:1.5rem;margin-bottom:2rem}.step-number{width:48px;height:48px;background:linear-gradient(135deg,var(--primary) 0%,var(--primary-dark) 100%);color:#fff;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:1.5rem;font-weight:700;flex-shrink:0}.step-content h4{color:#333;font-size:1.2rem;margin:0 0 .5rem}.step-content p{color:#666;line-height:1.6;margin:0}.exchange-options{display:grid;grid-template-columns:repeat(auto-fit,minmax(280px,1fr));gap:1.5rem;margin:2rem 0}.exchange-card{background:#f7fafc;padding:1.5rem;border-radius:12px;border-left:4px solid var(--primary)}.exchange-card h4{color:#333;margin:0 0 .75rem}.defect-process{display:grid;grid-template-columns:repeat(auto-fit,minmax(280px,1fr));gap:2rem;margin:2rem 0}.defect-card{background:#f7fafc;padding:1.5rem;border-radius:12px}.defect-card h4{color:#1a202c;margin:0 0 1rem}.refund-details{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:1.5rem;margin:2rem 0}.refund-item{background:#f7fafc;padding:1.5rem;border-radius:12px;text-align:center}.refund-item h4{color:#333;font-size:1rem;margin:0 0 .5rem}.refund-item p{color:#1a202c;font-weight:600;font-size:1.1rem;margin:0}.note{background:#ffc1071a;padding:1rem;border-radius:8px;margin-top:1.5rem;color:#666}.cancellation-timeline{display:grid;grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:1.5rem;margin:2rem 0}.timeline-item.success{background:linear-gradient(135deg,#4caf501a,#388e3c1a);border:2px solid #4caf50;padding:1.5rem;border-radius:12px}.timeline-item.warning{background:linear-gradient(135deg,#ffc1071a,#ff98001a);border:2px solid #ff9800;padding:1.5rem;border-radius:12px}.timeline-item.danger{background:linear-gradient(135deg,#f443361a,#d32f2f1a);border:2px solid #f44336;padding:1.5rem;border-radius:12px}.timeline-item h4{margin:0 0 .5rem}.timeline-item p{margin:.5rem 0}.timeline-note{font-size:.85rem;opacity:.8}.contact-buttons{display:flex;gap:1rem;justify-content:center;flex-wrap:wrap;margin:2rem 0}.contact-info{margin-top:1.5rem;color:#666;line-height:1.8}.contact-info a{color:var(--primary);text-decoration:none}.contact-info a:hover{text-decoration:underline}.issue-cards{display:grid;grid-template-columns:repeat(auto-fit,minmax(260px,1fr));gap:1.5rem;margin:2rem 0}.issue-card{background:#f7fafc;padding:1.5rem;border-radius:12px;border-top:4px solid var(--primary)}.issue-card h4{color:#333;margin:0 0 .75rem}.issue-card p{color:#666;font-size:.95rem;line-height:1.6;margin:0}@media(max-width:768px){.support-header h1{font-size:2rem}.content-card{padding:1.5rem}.contact-grid,.form-row{grid-template-columns:1fr}.tracking-header{flex-direction:column;gap:1.5rem;text-align:center}.tracking-estimate{text-align:center}.tracking-actions{flex-direction:column}.quick-actions,.policy-grid,.exchange-options,.defect-process{grid-template-columns:1fr}}